Consumer Protection Ontario with Anisha Suganthan

Workshop Objectives: 

Overview of Consumer Protection Regulations: One of the primary goals of this presentation is to provide businesses with a thorough understanding of the Ontario Consumer Protection Act, including a summary of key provisions that apply across industries. By familiarizing participants with this legislation, we aim to equip them with the knowledge necessary to build consumer trust and uphold fair business practices. 

Enforcement and Compliance Support Tools: Participants will gain insights into how Consumer Protection Ontario enforces the Consumer Protection Act and learn about the new and expanded tools available to support compliance. This objective highlights practical resources to help businesses meet regulatory standards and stay updated on evolving requirements. 

Handling Complaints and Dispute Resolution: This presentation will guide businesses through our complaint and dispute-handling process, offering tips for addressing issues effectively and maintaining positive consumer relations. 

Best Practices for Ethical Conduct and Transparency: Another goal is to provide actionable tips for ethical conduct, such as avoiding misrepresentation and enhancing transparency in consumer interactions, ensuring that businesses align with best practices and build long-lasting customer relationships. 

Through this session, businesses will have the opportunity to ask questions, gain clarity on compliance topics, and leave with practical strategies for maintaining ethical and compliant operations. 

About Anisha Suganthan:

Anisha Suganthan is an Education and Outreach Coordinator with Consumer Protection Ontario, where she delivers on community outreach initiatives that enhance public awareness of Consumer Protection Ontario and consumer protection legislation in Ontario. Anisha has a Masters in Public Policy, Law and Administration with York University.